> ## Documentation Index
> Fetch the complete documentation index at: https://docs.overlap.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Facebook & Instagram Troubleshooting

> Fix common Facebook and Instagram account-linking, authorization, publishing, and analytics issues.

> Start here when a Facebook Page or Instagram account is missing, disconnected, restricted, or unable to publish.

Facebook and Instagram control their own account permissions, security checks, and publishing requirements. A connection that worked previously can stop working after an account change or a security event, even when nothing changed in Overlap.

Choose the guide that matches what you see:

<CardGroup cols={2}>
  <Card title="Account linking" icon="link" href="/essentials/faq/facebook-instagram/linking">
    Fix missing Pages or accounts, select a different login, and resolve browser or authorization errors.
  </Card>

  <Card title="Disconnected or restricted" icon="shield-exclamation" href="/essentials/faq/facebook-instagram/disconnected-restricted">
    Reconnect an account after a password, security, permission, or account-status change.
  </Card>

  <Card title="Publishing and analytics" icon="paper-plane" href="/essentials/faq/facebook-instagram/publishing-analytics">
    Diagnose failed posts, media errors, reach restrictions, attribution labels, and missing demographic data.
  </Card>

  <Card title="Link your social accounts" icon="arrow-up-right-from-square" href="/essentials/linking">
    Return to the standard Overlap account-linking flow.
  </Card>
</CardGroup>

## Before you troubleshoot

Confirm these account requirements first:

* Facebook publishing requires a **Facebook Page**. Personal Facebook profiles cannot be connected for publishing.
* Instagram must be a **Business or Creator** account connected to a Facebook Page.
* The Facebook profile used during authorization needs sufficient Page access to manage content and linked accounts. [Review Page access](https://www.facebook.com/help/510247025775149/).
* Complete every permission prompt and allow the authorization window to open.
* Very new accounts and Pages may be temporarily prevented from connecting or publishing. If the account was just created, finish its setup, use it normally, and try again later.

<Warning>
  Do not repeatedly delete and recreate a failed post. First check the destination account directly. Some platform errors can appear even when a Reel was published, and retrying without checking can create duplicates.
</Warning>

## What support needs

If the relevant guide does not resolve the issue, contact Overlap support with:

* the affected company and connected account name
* whether the problem affects Facebook, Instagram, or both
* a screenshot of the full error
* the approximate time and time zone of the failed link or post
* the affected Social Calendar post link, if one exists
* whether a manual post made directly in the Facebook or Instagram app succeeds

Never send your social account password, recovery code, or two-factor authentication code.