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Most linking problems come from the browser using the wrong signed-in account, missing Page access, an incomplete Instagram setup, or blocked authorization scripts.

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Choose a different Facebook or Instagram account

The authorization screen may reuse the account already signed in to your browser instead of asking you to log in again.
  1. Open Facebook and Instagram in separate browser tabs.
  2. Sign out of the account you do not want to connect.
  3. Sign in to the account that owns or manages the correct Page and Instagram account.
  4. Return to Accounts in Overlap and start the connection again.
If the old account is still selected, use a private or incognito window and sign in only to the account you want to connect.

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A Facebook Page is missing

Check each of the following:
  1. Confirm the destination is a Facebook Page, not a personal profile.
  2. In Facebook, switch into the Page and open Settings & privacy → Settings → Page setup → Page access.
  3. Confirm the Facebook profile used for linking has access to create and manage Page content and linked accounts. Learn about Facebook Page access.
  4. Restart the linking flow and approve every requested permission. If Facebook offers a Page-selection step, select every Page you want available in Overlap.
  5. Allow pop-ups for the Overlap linking page.
An inherited role or limited business permission may not be enough. Ask a person with full control of the Page to grant the required access, then reconnect.
A newly created Page or account may not appear immediately. Wait at least an hour before retrying. In some cases, Facebook or Instagram may take five to seven days before allowing a new account to connect and publish. Complete the account setup and use it normally during that time.

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Instagram is missing or reported as the wrong account type

Instagram publishing requires a professional account connected to a Facebook Page.
  1. In the Instagram mobile app, open Settings and activity → Account type and tools and confirm the account is a Business or Creator account.
  2. Open the connected Facebook Page and confirm the intended Instagram account appears under its linked-account settings.
  3. If the Page is connected to the wrong Instagram account, correct that connection in Facebook or Instagram first.
  4. Return to Accounts in Overlap and reconnect Instagram.
If Instagram already shows Business or Creator but authorization identifies it as Personal, switching to Personal and then back to the correct professional type can refresh the account state. Reconfirm the Facebook Page connection afterward.

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The authorization window will not load

The browser must load Facebook’s authorization scripts and open a sign-in window. If the screen stays blank, reports that packages could not load, or closes unexpectedly:
  • allow pop-ups and cross-site sign-in for the linking page
  • temporarily pause an ad blocker or strict tracking protection
  • disconnect a VPN and retry
  • try a current version of Chrome, Safari, Edge, or Firefox
  • in Edge, use Balanced tracking prevention
  • in Firefox, use Standard Enhanced Tracking Protection
Restore your normal privacy settings after the connection succeeds.

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Facebook asks you to verify the login again

Open Facebook directly in a new tab, sign out, and sign back in. Complete any CAPTCHA, identity confirmation, or security prompt Facebook presents. Then refresh Overlap and restart linking. If Facebook requires a Page security check, complete it from a desktop browser before reconnecting. Facebook may also require two-factor authentication, location confirmation, or business verification for Pages with broader reach.

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“Session invalid” or an existing authorization blocks linking

An old authorization can conflict with a new connection.
  1. In Instagram, open Settings and activity → Website permissions → Apps and websites.
  2. Remove the existing publishing authorization associated with the connection you created through Overlap.
  3. Return to Accounts and connect again.
For Facebook, review Settings & privacy → Settings → Apps and websites or Business integrations. You can inspect or remove an existing publishing authorization there. Facebook explains how app publishing permissions work. When reconnecting, approve all requested permissions. Removing individual permissions can leave the account connected but unable to publish.

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“Login from an embedded browser is disabled”

On Android, open the Facebook app and enable external links under Settings → Media → Links open externally, then retry the Overlap linking flow. If the error persists on Android, or if you encounter it on iOS, complete the connection from a desktop browser. There is no equivalent iOS setting that reliably enables this embedded login flow.
If linking succeeds but the account later disconnects or shows a restriction, continue with Disconnected or Restricted Accounts.